shipping & returns

Shipping

Delivery Cost
We deliver our wines free of charge anywhere in Australia.

Dispatch timings
We endeavour to dispatch wines within 3 days of your order and payment acceptance. We'll use all reasonable efforts to deliver by any requested or agreed date, but it doesn't guarantee delivery on that date and is not liable for any loss resulting from late delivery.

PO Boxes and International Delivery?
Sorry, we're not able to deliver to PO Boxes or addresses outside of Australia. We're also unable to accept liability for incorrect or unclaimed deliveries in the instance that the recipient has provided incorrect or out of date delivery details.

Proof of Age
We're all about enjoying our wines responsibly. As such, our wines will not be delivered to persons under the age of 18 years. Wine Unplugged and our delivery partners may also request that the person who receives the goods provide evidence of proof of age and Wine Unplugged will presume that anyone at the nominated delivery address who receives the goods is authorised to do so.


Returns

In the unhappy and unlikely event that you receive a case of wine that appears to have been damaged in transit, we will provide you a replacement, or an alternative product of equal value of your choice, or a full refund. Should you receive a product that is different to what you ordered then we'll provide you a replacement (if product is available), or an alternative product of equal value of your choice, or a full refund. If you aren't satisfied with the product you received you can return it for a full refund, under the following circumstances:

  • The un-opened wine bottles are returned within 7 days of opening any of the product.
  • Upon internal testing of the product by our trusty Wine Unplugged crew it is deemed faulty or defective.

We will refund your money when we receive the goods and we are satisfied that they are in original condition.

You will need to supply the following information, most of which will be on your Invoice upon returning the product:

  • Your Name and Contact Details
  • The Invoice Number & Invoice Date
  • Description of Product to be Returned
  • The Reason for Return

All returns are to be delivered to:

Parton Wine Distribution
Unit G, 215 Browns Road
Noble Park VIC 3174

Please contact us for alternative arrangements.

For enquiries contact: admin@pachamamawines.com.au

We will bear the reasonable cost of returning goods that are defective or do not meet the product description. All other returns are at your expense.